FAQs

How can I contact Maysa Modesty?

If you have any questions or queries you can email us at info@maysamodesty.com where our customer service team will be happy to help you with whatever you need!

 

Do you ship worldwide?

Yes we do ship internationally. International shipping may also be taxed which is not avaliable to be refunded (EU customers will have the tax calculated at checkout).

Please note that for some countries (e.g. Canada) there might be an additonal tax to be paid by the customer.

 

How do I know my size?

Please vist our sizing guide here

 

Where do you ship from?

We ship from the United Kingdom.

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

We aim to process and dispatch orders within the next working day.

How long will it take to receive my order?

Once orders have been shipped, it may take 2-5 working days for UK orders and 3-9 working days for international orders.

We offer UK next day delivery please order before 3PM Monday to Friday. 

How do I return an item?

Please contact us at info@maysamodesty.com to request a refund.                  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for paying return shipping costs and shipping costs will not be refunded.

 

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.